Ticket Launch Day
1) What is the limitation of ticket purchase per transaction/ per person?
VIP Tickets: Limit 4 tickets per transaction/per person
Other Ticket Categories: Limit 10 tickets per transaction/per person
2) How do I make payment?
Payment can be made via Credit Card or Cash.
3) Can I queue overnight at KWC before the launch?
Fans ARE STRONGLY NOT ENCOURAGED to queue overnight at the KWC due to safety issues. There will be signages to dedicate the queue directions for the ticket launch on 14th October 2012.
After Ticket Launch
4) Where do I purchase the tickets after the ticket launch?
RM183/RM283/RM383:
- TicketCharge Phone Booking 03 9222 8811
- TicketCharge Online Purchase www.ticketcharge.com.my
- TicketCharge Outlets (http://www.ticketcharge.com.my/jl/index.php?option=com_content&view=article&id=5&Itemid=15)
VIP Tickets: Only available via Marctensia Phone Booking (03 2092 1199) or Email (ticketing@marctensia.com) from 15 Oct 2012 onwards
5) Can select my seats for VIP tickets?
No seat selection for VIP tickets. You may only choose your preferred block.
6) What if I am from out of state or overseas?
Please refer to Question 4.
7) How do I know if I am at Level 16 or 17 if I purchase the RM183 ticket?
This is a free standing area. You are free to stand on either level 16 or 17.
8) Can I purchase one ticket and bring along a child with me?
No, each person has to have a valid ticket to enter the showcase venue.
9) What is the age limit?
Strictly no entry for children age 3 and below.
Fans age 18 and below are adviseable to seek parents’ consent.
10) What are the differences on the merchadise for each ticket category?
RM183: Calendar + Poster
RM283: Hand Fan + Calendar + Poster
RM383: Mirror/Car Sign: + Calendar + Poster
VIP: Mirror/Car Sign: + Hand Fan + Calendar + Poster
11) Where and when can I collect the merchandise?
We will be announcing on how and when the merchandise can be collected.
12) Can we see how the official showcase merchandise look like?
We will be posting visual of the official showcase merchandise soon.
13) Is the merchandise only available if I purchase my tickets during Ticket Launch?
No, all ticket buyers are entitled for the official showcase merchandise.
14) Is there any autograph session and/or photo opp?
No, there will be no autograph session and/or photo opp.
15) Why is the showcase on a Tuesday? Will you consider changing the date for the showcase?
The date has been booked and confirmed based on artistes availability.
16) Will all SJM members attend this showcase?
Yes.
17) We are from the fan club, can we have our own fan project and/or gifts for SJM, EXO-M and/or BTOB?
Please write in to info@marctensia.com for arrangement.
18) Is there a size limitation on fans banners/placard?
Yes, we would want everyone to enjoy the show equally. We would appreciate fans to bring their banners/placard based on the guidelines below:
Strictly one fanboard/ LED board each. Size is restricted to A3.
19) Can I bring cameras into the venue on the show day?
Strictly no DSLR or any Professional cameras allowed in the venue.
20) Will you be giving away any backstage passes?
No backstage passes will be given away at all times.
Colene Hyori
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